Terms of service

Terms of service and conditions of sale

1. General information

These conditions govern purchases made in the Blouzy online store, owned by Almudena Gómez Fernández, Tax ID (DNI) 28755821W, with address at Calle Olmeca 90, 41500 Alcalá de Guadaíra (Sevilla), Spain. Email: blouzy.contacto@gmail.com. Phone: +34 644 911 966.

By placing an order you accept these conditions, as well as the Shipping Policy, the Returns Policy and the Privacy Policy.

2. Who can buy

To buy, you must be of legal age or have the permission of your parent or guardian, and provide real and complete details.

3. Products

We try to show our products as accurately as possible. Photos are for guidance and there may be small differences in colour or finish depending on your screen or the production batch.

4. Prices and payment

All prices are shown in euros (€) and include VAT and applicable taxes. Shipping is free to the countries we sell to. You can pay with the methods shown on the checkout page (card, PayPal and others). Payment is made through a secure, encrypted gateway.

5. Ordering process

Once payment is complete, you'll receive a confirmation email with a summary of your order. This email serves as confirmation of the contract. If a product is not available, we'll let you know and refund the full amount.

6. Shipping and delivery

The estimated delivery time is 7 to 14 business days. See our Shipping Policy for full details.

7. Right of withdrawal and returns

You have 14 calendar days from receiving the product to withdraw from the purchase. Return shipping costs for withdrawals are paid by the customer. See our Returns Policy for full details.

8. Guarantee

Products come with the 3-year legal guarantee of conformity provided by Spanish consumer law. If a product is faulty, we'll repair it, replace it or refund your money at no cost to you.

9. Liability

We will not be liable for delays or failures caused by circumstances beyond our control (force majeure, serious carrier incidents, etc.), although we will do everything we can to resolve them.

10. Customer service and complaints

For any question, issue or complaint, you can write to us at blouzy.contacto@gmail.com. We'll reply as soon as possible and do our best to find a solution.

11. Governing law

These conditions are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction.

12. Changes

We may change these conditions at any time. The conditions in force at the time you place your order will apply.