Refund policy
Returns and refunds policy
Right of withdrawal: 14 days
As a consumer, you have the right to withdraw from your purchase within 14 calendar days of the day you receive the product, without giving any reason.
How to return an item
- Email us at blouzy.contacto@gmail.com with your order number, saying that you'd like to return it. You can use the form at the end of this page, although it is not mandatory.
- We'll reply with the return address and the steps to follow. Please do not send the product before writing to us, as the return address is not the store owner's address.
- Send the product within 14 calendar days of telling us about your return.
Condition of the product
The product must be returned in good condition, with all its accessories and, if possible, in its original packaging. You may try it out as you would in a physical shop, but if it shows wear caused by use beyond what is needed to check that it works, we may deduct that loss of value from the refund.
Return shipping costs
For returns under the right of withdrawal, the cost of shipping the return is paid by the customer.
Refund
We'll refund the amount you paid, including the original shipping costs (which are free in our store), within a maximum of 14 calendar days of you telling us about your decision, using the same payment method you used. We may withhold the refund until we have received the product or until you send us proof that you have shipped the return.
Faulty or wrong products
If the product arrives faulty, damaged or is not the one you ordered, write to us with a photo or video of the problem. We'll send you a new one or refund your money, as you prefer, at no cost to you.
Legal guarantee
All our products come with the 3-year legal guarantee of conformity established by Spanish consumer law (Royal Legislative Decree 1/2007).
Withdrawal form
(Only fill in and email this form if you wish to withdraw from the contract.)
To: Almudena Gómez Fernández (Blouzy), Calle Olmeca 90, 41500 Alcalá de Guadaíra (Sevilla), Spain – blouzy.contacto@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date: